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…setting invalid category and channel IDs
…ty for altering columns and dropping tables
- Implemented `claim_ticket` command to allow staff to claim tickets manually. - Added `pruneresponse` command to remove response time outliers for staff members. - Enhanced `OpenedTicket` model to track staff who joined tickets and the member responsible for each ticket. - Updated analytics to record ticket claims and ensure proper handling of claimed tickets.
…d text formatting
…emove model tools for embeddings
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